Contact Member Care with any questions at email@example.com and/or call us at 1.888.992.1575.
Yes - please call our Member Care Team at 1.888.992.1575. Our standard office hours are Monday to Friday, 9am to 6pm EST. However, we do try to return calls and respond to emails outside of these hours. So please leave a voice mail or send an email to firstname.lastname@example.org.
Registration is free and you can access the registration page and information here.
Registration is free and you can access the Caring Professional registration page and information here. Once you have registered, we encourage you to also complete a detailed eAdvocate Caring Professional Profile, in order for Clients to view your skills and for you to be able to respond to Requests for Care (RFCs) to find work.
Yes you can register as both a Client and a Caring Professional, but you will need to complete two registrations, one as a Client and one as a Caring Professional. You will need to use a different email address for each account, as our system works to connect Clients and Caring Professionals from individual accounts. See above to find the links to register for free.
If you wish to delete your account from the eAdvocate website, please send an email with this request to email@example.com and we will remove your account and send you an email to confirm. If you simply wish to unsubscribe from emails, you can select the link in the bottom of any eAdvocate message and follow the instructions.
Please remember eAdvocate passwords must have at least one capital letter and one number. Passwords are also case-sensitive.
If you are having trouble logging in, you can click the Forgot Password link, answer one of the security questions you provided and our system will allow you to reset your password. If you require further assistance, please send an email to firstname.lastname@example.org.
In order to create a Patient Profile, you must first register as a Client. Registration is free. Once you have registered as a Client, you can then create and attach Patient Profiles to your account. You can indicate that you have the consent of the Patient to coordinate their care and then create the Patient Profile. If you are logged into your Client account you are able to create a Patient Profile here.
Yes, you can have more than one Patient Profile attached to your Client account. Many Clients may have more than one family member or friend they are coordinating caring for. The eAdvocate platform was designed to support caregivers with organizing, coordinating and communicating about care for one or many Patients.
If you are a Client who is seeking care for you, you need to register as a Client and then create a Patient Profile about your own care needs.
If you, as a Client, are not the Patient, we require you have one of the following permissions for you to create Patient Profile and begin seeking care for that individual.
- You are the “Substitute Decision Maker” for this patient as defined in the Ontario Healthcare Consent Act, or other similar provincial legislation.
- You are the Patient Coordinator seeking care for a person with the consent of person
- You have the express permission of the Patient to register them for eAdvocate.
Patient Profiles are only shared with eAdvocate Caring Professionals once you have completed a Request for Care (RFC), contracted them for hire and then grant access. Patient Profiles are confidential and you control the Share Settings for each individual Patient.
Yes, as a Client you control all privacy settings for the sharing of the Patient Profile, as well as any Care Updates and information about the Patient. You can invite Family & Friends to view all the information, or choose to share just some aspects of the Patient information, such as the Patient Profile, the Care Updates, the Request for Care (RFC) process or the contracting process, as well as any payment and scheduling information. As the eAdvocate Client, you control your Patient Accounts and the contracting processes related to hiring all Caring Professionals on the eAdvocate platform.
You can create a free Caring Professional Profile here. Once you have filled in the initial registration you will be promoted to complete a detailed Professional Profile. You can edit, update and refine this profile anytime, but we encourage you to fill in this profile with all of the required information and be accurate, as Clients will be reviewing these when choosing to interview and/or hire Caring Professionals.
The eAdvocate platform allows Clients to post direct Requests for Care (RFCs) to the eAdvocate Caring Professional community, so we have created an easy to use system to help them identify the type of Caring Professional they require. Our system is designed to allow them to pick the best Skill that fits their caring needs and we therefore, require Caring Professionals to indicate their main Skill and/or Credential to facilitate the best fit between Clients and Caring Professionals. You are able to offer more details on your other experience, skills and education within your Bio, Credentials, Work Experience and What Types of Opportunities you are interested sections of the Professional Profile. You can also Browse Requests for Care (RFCs) in more than one Skill area, but you will always be alerted to RFCs related to your main Skill area. You can also set your RFC alerts on your Dashboard, once you register and create a profile.
eAdvocate is a multidisciplinary healthcare marketplace that offers Clients the chance to hire from over 20 helping professional disciplines for better coordinated, self-directed Patient care. It is important to include your Professional Membership in a College and/or Association, as many Clients will value this when choosing or hiring the best Caring Professional to meet their needs. Your Professional Membership allows you to create a more competitive Profile and offers the Clients information about your professional standing, your credentials, your Regulatory scope of practice and your Professional Liability Insurance.
You are not required to upload a photo, however we encourage you to consider adding this to your Professional Profile, as many clients value this when reviewing profiles. You will also be requested to provide valid Photo Identification on or before your first day of work as well.
In order to edit or update your Professional Profile, you need to log into your Account and then click on the blue Menu icon on the top left of your screen. Choose ‘My Profile/Settings’ from the menu. Then choose the ‘Update my Professional Profile’ link from the My Profile Page.
You are not required to have Professional Liability Insurance to register as an eAdvocate Caring Professional. However, if you are creating a Professional Profile for as a Registered or regulated caring profession, you will be required to include the details of your Professional Membership in a College and/or Association, as well as indicate that you have Professional Liability Insurance. You would also be required to provide proof of this information before starting work with a Client. We encourage Clients to verify all of this required information and to privilege all Caring Professionals who can meet these requirements. If you are a member of a regulated health care or social service profession, we encourage you to contact your local College and/or Association to discuss your options for acquiring Professional Liability Insurance to work as an independent Caring Professional.
You can still register as an eAdvocate Caring Professional without Professional Liability Insurance, but you will need to indicate this clearly on your Professional Profile. Some Caring Professionals may be students, have partially completed credentials and/or be in an unregulated professional field, such as Homecare Workers. We will encourage Clients to verify all Caring Professional experience, education, credentials, insurance, criminal background checks and references, when making their own hiring decisions.
A Request for Care (RFC) is a specially designed contracting process created by eAdvocate to help Clients request care for Patients. Clients complete the RFC form by indicating patient details, care needs, as well as specifics related to services, scheduling, pay range, etc. These Requests for Care (RFCs) are then posted to the eAdvocate Caring Professional community, on the eAdvocate platform, to be viewed and responded to by appropriate Caring Professionals.
You must have an active Client account to create a Request for Care (RFC). Once you have created a Client Account you can create an RFC by accessing your Dashboard and clicking on My RFCs. You can also log in and access the drop down menu on the top left of the screen and choose ‘My RFC’s’.
No. You must complete a Request for Care (RFC) in order to hire an eAdvocate Caring Professional. An RFC is required to complete a Care Contract and offer a job to any eAdvocate Caring Professional.
The eAdvocate platform allows you to only choose one or the main Skill area for any Caring Professional you are looking to hire. Choosing the best Skill area on your Request for Care (RFCs) to the eAdvocate Caring Professional community, will help you to attract the most qualified and best fit Caring Professional candidates to respond to your RFC. You can learn more by visiting out Skills pages on the website to see which Caring Professional is best suited and qualified to offer the care you and/or your Patient needs. Access Skills pages here.
You are able to review more details about potential Caring Professional’s experience, skills and education within the Bio, Credentials, Work Experience and What Types of Opportunities they are interested sections of each Professional Profile. You can also Browse Caring Professional Profiles in more than one Skill area, but you will always be required to choose one Skill per RFC.
The Credentials section of a Caring Professional Profile outlines the completed or partially completed degree, diploma or educational certificates for each Caring Professional. They help a Client understand and assess the qualifications of each Caring Professional.
The Request for Care (RFC) form is a central feature of the eAdvocate platform and is designed to support you with your self-directed, patient centered care needs. The specially designed RFC form allows you to customize your Request for Care (RFC), by including specific details about the skills, credentials, services, frequency of care, pay range, language, location and other personal details about patient needs and required supports. You should try to be as specific as you can about any additional information or care needs you think will be helpful for Caring Professionals to review and understand when sending you responses to your RFC.
You should start your RFC by considering the best Caring Professional to meet your needs and choosing the Skill that will offer this support. You can learn more by visiting our Skills pages on the website to see which Caring Professional is best suited and qualified to offer the best Patient care. Access Skills pages here.
We ask Clients to give Caring Professionals a minimum of 2 days (48 hours), and recommend giving at least 3 days (72 hours) to respond to the RFC before beginning discussions with any specific Caring Professional.
Once your Request for Care (RFC) closes and you have chosen the Caring Professional you would like to potentially hire, you can start drafting a Care Caring immediately.
eAdvocate offers you guidance on the Request for Care (RFC) form about the average pay ranges for Caring Professionals. You are encouraged to set the broadest possible range of pay, in order to attract the most qualified and most experienced Caring Professionals to respond to your RFC. Setting the range at only the minimum, may narrow the potential number of qualified Caring Professionals that respond to your RFC post. You are able to negotiate directly with the Caring Professional while completing the Care Contract to set the final rate of pay per hour.
Yes, you can set a specific hourly rate from within the national minimum and maximum pay range for any Caring Professional, but we strongly recommend you offer a reasonable range to increase the number of qualified responses.
eAdvocate researched national and provincial pay ranges for all Caring Professions available in the Caring Marketplace. We reviewed compensation and wage research from Statistics Canada, national & provincial professional associations and/or Colleges, relevant provincial Ministry information, as well as a variety of online Human Resources and wage research services. We then took the average hourly minimum, mean and maximum pay rates and increased each by up to 15% to calculate the range of pay for eAdvocate Caring Professionals. We then added the 18.5% service fee to arrive at a minimum gross hourly rate for Clients. As a Caring Marketplace, eAdvocate seeks to pay more than the minimum standard rates to Caring Professionals, while also keeping all Client fees up to 25% (or more) below standard agency rates.
No. In order to hire a Caring Professional on eAdvocate, you must complete a full Request for Care (RFC) form and post it to the eAdvocate platform.
eAdvocate is not an agency or an employer. As an online Caring Marketplace we provide a specialized contracting platform, as well as many supportive online tools and services to help Clients plan and coordinate their own self-directed care. Clients directly hire the best eAdvocate Caring Professionals that meet their needs and Caring Professionals can post their own independent, freelance Professional Profiles. It is the responsibility of each Client to verify the information and credentials for each Caring Professional they hire. We offer many helpful links, tips and information about how Clients can easily verify credentials, education, insurance and background checks, as this information is available publicly through most Caring Professional Colleges and/or Associations or related services. See our Skills pages for more information, and you may also contact Member Care for more information at email@example.com.
eAdvocate is not an agency or an employer, so does not offering training or supervision of Caring Professionals.
eAdvocate requires any Caring Professionals wanting to post a Profile as a Registered healthcare or social service professional, to provide all of their Professional Membership details, so Clients can easily contact the relevant Associations and/or Colleges to verify their credentials. Many Caring Professionals work as Registered health or social service practitioners (such as Registered Nurses, Registered Dieticians, Registered Social Workers, etc.). Registered Caring Professionals belong to Professional Associations and/or Colleges that regulate their professional standards, licenses, scope of practice, and are also responsible for complaints made about professional liability or conduct issues. Many Associations provide group discounts for Professional Liability Insurance to members and also offer many other supports to independent practitioners. These Associations and/or Colleges also provide helpful free online or phone services to Clients wanting to verify Caring Professional credentials. See Skills pages for more information.
You can still register as an eAdvocate Caring Professional without being a Registered Caring Professional, but you will need to indicate this very clearly on your Professional Profile. You will also select the unregistered Skill area that best describes your experience. Some Caring Professionals may be students, have partially completed credentials and/or be in an unregulated professional field, such as Homecare Workers. We encourage Clients to verify all Caring Professional experience, education, credentials, insurance, criminal background checks and references, when making their own hiring decisions for both registered and unregistered Caring Professionals.
We have created a section TIPS for Hiring & Shortlisting Candidates to provide some helpful suggestions.
You should be sure to verify Photo ID, Caring Professional credentials documents and Background Check documents, if required. You will also need to set up your Payment Method with eAdvocate before the first day of scheduled care. See how to set up your Payment Method here.
In most cases our Caring Professionals are considered to be self-employed, however, it is possible that you as a Client, may be considered to be the employer of a Caring Professional, specifically if you are planning on hiring the Caring Professional for more than 20 hours a week and for a period of time normally greater than 30 days.
If you believe you might be deemed the employer, don’t worry eAdvcocate can help. The best and easiest approach is to contact our Member Care Team at firstname.lastname@example.org or 1.888.992.1575, so we can discuss this further.
If you are considered to be the employer, you may need to make remittances to the government for taxes and other withholdings, as well as for WSIB registration and payments. Our Member Care Team can advise you further and help coordinate the collection and remittance of these fees, within the eAdvocate payment platform.
If you would like to learn more about these tax and WSIB regulations, see the following government links:
In order to respond to any Requests for Care (RFCs) and create any Care Contracts for work, you must first set up a Professional Profile. See the following link to complete your Professional Profile.
In order to respond to any Requests for Care (RFCs) and create any Care Contracts for work, you must first set up a Professional Profile.
You must register as an eAdvocate Caring Professional (which is free) to Browse Requests for Care (RFCs) on the eAdvocate platform.
As an eAdvocate Caring Professional you should be prepared to provide the following on or before your first day of work: provide valid Photo Identification, provide hard copy documents related to your professional credentials, education, experience and references, as well as a hard copy of your recent (within 12 months) Criminal Background Check, if required.
No, all eAdvocate Caring Professionals are self-employed, and the Caring Professional’s relationship with Client will be that of an independent contractor. Please see section 12 of the Care Contract for further details: www.eadvocate.com/terms-of-service/care-contract.
Caring Professional are not employees of eAdvocate, so are not issued a T4.
You can elect to have eAdvocate collect GST/HST for you. To learn more about these options and to configure your account: www.eadvocate.com/payment/GST-Settings/CP
If you elect to charge Client GST/HST, eAdvocate will collect these fees on your behalf and remit these collections to you as part of your payment. It is the responsibility of the Caring Professional to remit payment to the Canada Revenue Agency. We provide a breakdown on GST/HST collected for each Caring Professional for your convenience.
You must first be registered as a Caring Professional and Login to your account. You can then see available RFCs at www.eadvocate.com/request-for-care/discovery/. Click on the ‘Apply’ button on any RFC in order to see full details and submit a Proposal.
Caring Professionals can track any submitted proposals through their ‘MyRFCs’ dashboard at: www.eadvocate.com/request-for-care.
An Request for Care (RFC) is a structured way for Clients to describe the types of Care they require (i.e. Patient needs) and to seek proposals from Caring Professionals on how they best meet these needs. Once the Client has selected a Caring Professional, they enter into a Care Contract negotiation phase.
A Care Contract is the specific Contract for Services between the Client and the Caring Professional for the delivery of Care to a specific patient.
Clients and Caring Professionals should be aware, that once the contracting process begins, progress needs to be tracked through the ‘My Jobs’ module - www.eadvocate.com/job/ rather than the ‘My RFC’ module.
A Care Contract is a standardized contract for services and a copy of this agreement is available at: https://www.eadvocate.com/terms-of-service/care-contract/
eAdvocate has an integrated Care Contract platform designed to support the negotiation of contract details, such as services delivered, hourly rate, maximum number of hours and contract duration. Contracts are initially drafted by the Client, and then reviewed by the Caring Professional. Both parties are required to initial each section/clause of contract and accept the Care Contract Agreement before the contract is valid. Once valid, the Caring Professional can begin delivering care services.
We require both Clients and Caring Professionals to initial all sections/clauses of the contract, to ensure they have read, understood and agree to each.
Yes, all Jobs contracted through eAdvocate must use the standard Care Contract.
Once a Client has selected a Caring Professional to start discussions around a Care Contract, Caring Professionals are able to begin a direct Discussion with this Client using the eAdvocate Discussion tool. This can be accessed from your Dashboard, from certain Contract pages and/or from www.eadvocate.com/conversation.
If any of the proposed contract terms are not acceptable to either the Client or the Caring Professional, we encourage both parties to use the Discussion module to find a mutually agreeable option.
You can view your Care Contract through ‘My Jobs’ on the dropdown navigation or at the following link: www.eadvocate.com/job
Only Clients can change or amend a Care Contract. Selecting ‘View’ on the ‘MyJobs’ Dashboard is where you can make amendments or changes to a Care Contract, see the page here: www.eadvocate.com/job. When you have opened the detailed view of the Care Contract, you can click on the Propose an Amendment button to make a change. You can do this for each of the sections/clauses that you would like to change. We recommend also including a note to the Caring Professional on what clauses have been changed and why. Both the Client and Caring Professional must sign then sign any new changes or amendments.
If you are a Caring Professional and want an amendment made to your contract you need to contact your Client to request.
We tend to mix the use of both these terms on the website. Technically, a Job is the specific work a Caring Professional is doing for a Client, and the Care Contract is the legal agreement defining the services being delivered and the payment terms.
Yes. We require all parties exclusively use our eAdvocate payment platform for trust and simplicity in accordance with the eAdvocate Payment Platform Agreement - www.eadvocate.com/terms-of-service/payment-platform.
eAdvocate Payments Ltd is a wholly owned subsidiary of eAdvocate Ltd. This entity is used to process all payment transactions between Clients and Caring Professionals on eAdvocate.com.
All eAdvocate payment requests are triggered by an Invoice, which is sent from the Caring Professional to the Client. All invoice creation and approvals take place on the eAdvocate platform.
Invoice amounts are based on the actual hours worked by the Caring Professional times the hourly rate agreed to in the Care contract, along with applicable GST/HST. A cap on the maximum hours billed is defined in the Care Contract and hours cannot exceed this amount.
Invoices are issued at the end of each week. The standard eAdvocate week starts on Monday and ends on Sunday. To view Invoices, see your Payments Dashboards.
The eAdvocate platform does not allow more hours to be billed than agreed to in the contract. If the Caring Professional is asked to work more hours than agreed to in the cap, we suggest the Client amend the contract to include a higher cap on the hours.
For other special circumstances – we recommend contacting email@example.com with details of the situation and we can do our best to support invoicing and payment for those unique circumstances.
Clients and Caring Professionals negotiate requirements for timesheets as part of the Care Contract process. Where timesheets are a required, the Caring Professional must complete them before an invoice can be completed and sent. If no timesheets are required, the Caring professional can just include the total hours worked for the week in the invoice.
For convenience, eAdvocate offers two alternative payment methods.
Option #1 – Deposit Method
Option #2 – Pre-Authorized Payment Method
You can learn more about both, and set up the right payment option for you at www.eadvocate.com/payment/intro/
Clients can make a deposit to their eAdvocate account at any time from your Payment Dashboard: www.eadvocate.com/payment.
We offer a number of payment methods include Credit Card (Visa and MasterCard), Debit Card (via Interac) and Direct Deposit via EFT (Electronic Funds Transfer).
The timely payment of Caring Professionals is a critical part of the eAdvocate Caring Marketplace. Ensuring Clients have sufficient funds in their accounts to cover at least one week of pay for all open Jobs is a requirement for Clients paying with the Deposit Method.
If a request for a Deposit is not made on a timely basis, eAdvocate flags your account for payment risk and will inform the Caring Professional that there is a possibility they may not be paid for their work. Once notified a Caring Professional may chose not to deliver care, as there is a material risk they may not be paid for their services. This choice is entirely at their discretion.
Under the pre-authorized method a copy of your credit card or debit card (if Visa or MasterCard debit) is stored on the servers of our Merchant Processing partner PSIGate. If you sign up for this service, you authorize PSIGate to store this information and to make charges to your credit card for the payment of Invoices. This reduces the payment risk sufficiently for eAdvocate and our Caring Professionals, so that we do not require deposits.
Any funds you deposit with eAdvocate are stored in your eAdvocate Payments Account. You can see fund on your payment dashboard: www.eadvocate.com/payment.
You may contact firstname.lastname@example.org to request a withdrawal of any funds deposited in your account. If there is an outstanding deposit required, the Member Care team may ask you to keep sufficient funds in your Account to cover this deposit. There also may be a transaction fee of up to 3% charges to cover Credit or Debit card processing costs.
We do not currently accept American Express cards. If you have a strong preference for payment via AMEX or any other payment method not currently offered, please let us know at email@example.com and we can consider this for future product enhancements.
Payments to you for your work are triggered when a Client pays an Invoice. You must send your client an Invoice in order to be paid. You can invoice for all of your active jobs from your payment dashboard. www.eadvocate.com/payment.
Once an invoice is approved and payment is received from the Client it is deposited in your eAdvocate account. eAdvocate transfers funds from your eAdvocate account to your personal back account via EFT (Electronic Funds Transfer)
We transfer funds from your eAdvocate account to your personal back account via EFT (Electronic Funds transfer) automatically each week, normally on Fridays. You need to have a Canadian Bank account and provide the necessary deposit details in your payment dashboard. www.eadvocate.com/payment. We can also pay you by check, but this method is much slower and we recommend you open a Canadian bank account.
eAdvocate has created an approach to payments that we believe significantly reduces the risk of non-payment by a Client. However, occasionally situations may occur where there are delays or problems receiving payment from a client. Should this situation occur please inform firstname.lastname@example.org.
Remember the Care Contract is directly between you and the Client, and eAdvocate is not directly responsible for payment to you. We can therefore only guarantee payment on an invoice, when we receive payment for that invoice. However, eAdvocate will always make our best efforts to support Caring Professionals in the collection of any outstanding payments from clients. We should also note, it is also the Client, not the Caring Professional that is responsible for the payment of eAdvocate Service fees, so you would never be held liable for payment of these fees.
eAdvocate does not include billing for travel time and this kind of billing/time needs to be negotiated as part of the Care Contract between the Client and the Caring Professional.
eAdvocate deducts 18.5% of the gross payment amount as a service fees for eAdvocate to provide various value-added online tolls and services. This fee helps cover our costs including: running the Site, providing Member Care services and providing financial transaction services. Site Services fees are subject to applicable sales tax.
GST/HST is an integral part of the eAdvocate invoicing platform. eAdvocate facilitates the collection of GST/HST on behalf of our Caring Professionals, where applicable. You will always see a detailed breakdown for GST/HST on your invoices
GST/HST for Caring Professionals fees may need to be charged if you Caring Professional is required to collect these taxes. Certain Clients may also be exempt from paying GST/HST in which case client can apply this exemption on our platform. More specific details on this are in the questions below.
eAdvocate is always required to charge GST/HST on our Service fee.
We always refer to the terms GST/HST together – but whether you are charged GST (General Sales Tax) or HST (Harmonized Sales Tax) depends on the province where the Care is taking place. Rates also vary between provinces. You can learn more about basics of GST/HST here and about the rates for each provinces here.
Many Caring Professionals are exempt from charging GST/HST either because they are:
- a Registered Healthcare Professionals that are exempt form charging GST/HST under the Excise Canada Act .... OR
- they fall below the annual earnings threshold are therefore not required to charge for GST/HST.
If you are a licensed as a regulated Healthcare Professional by a College or Association you are generally exempt. If you are unsure of your status, you may either call your local regulatory college or association, or you can call the GST/HST Rulings Department at the Canada Revenue Agency 1-800-959.8287.
You can Learn more and register online here.
Personal Care services and Home Care services (such as bathing, feeding, and assistance with dressing and taking medication) normally require clients to pay GST/HST. However, they may now be exempt under certain circumstances. Specifically if you are receiving concurrent public funding for home care services (through for example the CCAC in Ontario) - you may be eligible for an exemption. To learn more about whether you qualify, we recommend you review the Canada Revenue Agency's policy in detail at http://www.cra-arc.gc.ca/E/pub/gi/gi-166/gi-166-e.html.
eAdvocate is always required to collect GST/HST on our Service Fees regardless of the Client or the Caring Professionals GST/HST status.
A Client has 48 hours after they have received an invoice to either ‘Accept’ or ‘Reject’ that invoice. Should they choose to reject that invoice, the invoice formally goes into a Payment Resolution Process (PRP). If you reject an invoice, the platform will walk you through the steps and your options on how to best proceed.
The Payment Resolution Process (PRP) is designed as a formal 3-Step Process to help address payment disputes between the eAdvocate Clients and Caring Professionals.
Step 1 - Member to Member resolution. We require that our Members first negotiate directly and in good faith to resolve any challenge, dispute, claim or controversy. The Site provides messaging tools to help the parties clearly communicate concerns to each other, and provides a path to a mutually agreed upon solution. Members must demonstrate a good faith effort in trying to resolve and are given a minimum timeframe to resolve the challenge before they are allowed to escalate the matter to the Member Care team at eAdvocate.
Step 2 - Initiate Payment Resolution Process. If Members are unable to negotiate a solution themselves, they may escalate the matter to the eAdvocate Member Care team with a payment resolution request. Either the Client or the Caring Professional may initiate this process, and the both will be given notice of this request and the opportunity to formally respond. All specific details are provided on the site www.eadvocate.com/member-care/PRP/mediation-request/.
Step 3 - Decision by eAdvocate. Based on submissions from both parties, the eAdvocate Member Care team will determine a fair solution. eAdvocate will provide reasons for the decision through each party’s Member Account. We may also at any point in the process reach out to the parties for further information and details.
During a Payment Resolution Process, no payment will be made to either party until the process is complete.
Additional details can be found at: https://www.eadvocate.com/terms-of-service/payment-resolution
If have a concern about a Client and cannot resolve with them directly, please send you concerns to email@example.com.
You can visit the Member Care page on the eAdvocate website and see if any of the FAQs offer you the information you need or you can email us at firstname.lastname@example.org
Your Request for Care (RFC) posting will expire after the time frame you indicated on your posting. If you require support with terminating an RFC before this date, please contact email@example.com
Either the Client or Caring Professional may chose to cancel the contract upon 7 days notice. They may inform the other party through completing the Request to Cancel a Care Contract form at www.eadvocate.com/job/termination/
This form provides 3 options for Termination:
1. Termination for Convenience - No reason is required for this option. This simply requires 7 days notice.
2. ‘Compassionate’ Termination - is intended to help either a Client or a Caring Professional negotiate the early cancellation of a Care Contract with less than 7 days notice if there is a compelling reason and if the other party agrees.
3. Termination due to a Material Breach - should one party fail to deliver a material service or obligation under this Care Contract, the other party may claim a material breach of contract and terminate within 5 days. Please inform firstname.lastname@example.org if you believe a material breach has occurred for additional assistance.
You can contact the Caring Professional to negotiate and/or follow the cancellation of contract process above. You can also contact the email@example.com team to discuss any ongoing concerns.
If you have a concern or complaint about the conduct of any eAdvocate Registered Caring Professional, you can report these issues to the appropriate College and/or Professional Association. See our Skills pages for more information about how to contact the relevant College and/or Professional Association. You can also contact your Provincial Ministry of Health to register your complaint and seek guidance on the formal process of reporting your complaint.
If it is an emergency or considered a criminal concern, please contact 911 or your local police department. If you have a concern or complaint about any eAdvocate Caring Professional, you may also contact firstname.lastname@example.org with the details.
If you have a concern or complaint about any eAdvocate Client or Patient, please contact email@example.com with the details. If it is an emergency or considered a criminal concern, please contact 911 or your local police department.
Every time you use eAdvocate to Find Care for your loved ones, you are helping to support other families who may not be able to afford the urgent health and social services they need. 1.5% of all eAdvocate revenue will be donated to eAdvocate Cares, our bursary program which will formally launch in the fall of 2015. Please check our website for future details and updates about this ‘Sharing the Care’ bursary.
A Quick Care Assessment involves having a telephone or Skype call with one of our professional Care Coordinators to help you develop a Care Plan together. At eAdvocate you can book a Quick Care Assessment with a Registered Healthcare Professional (RHP), which include nurses, social workers, occupational therapists and dietitians. The call between you and a Registered Healthcare Professional (RHP) lasts approx. 60 minutes, offering you an efficient, time sensitive, personal and convenient way to get started finding the right care you need. This Care Coordinator will conduct a needs assessment during the phone or video conference call, and then provide a high level Care Plan document to you by email, outlining the kinds of services you need, how often you need them and which recommended caring professional could best offer you care. In order to create a Care Plan, you'll need to first register and Create a Client Account (Free) as well as a Patient Profile. This Patient Profile offers you the chance to provide some initial details about the patients needs before your call, to better prepare the RHP to discuss your needs in more detail.
A Care Plan is a tool or document that is intended to provide a comprehensive overview of a patients’ care needs. It specifically includes the kinds of services you need, how often and which recommended caring professional could best offer you care. The Care Plan can also help a family or care team prioritize a patients care needs, monitor changes to care needs, consider your caring budget and help you make a plan to hire the best caring professionals.
Hiring a Care Coordinator is not required; you are able to create a Care Plan yourself as we provide access to our Care Planning tools free to all members. You can find these resources at on our Tools for Managing Care page. You are able to create a care plan for any patient that you are an advocate for. You can also make these tools available to your family to aid in decision-making and/or to the caring professionals you hire as part of your care team.
That said, if you are unsure of your care requirements, we do strongly recommend that you consider hiring a Care Coordinator to assist in the creation of a detailed Care Plan. Speaking directly with a Registered Health Practitioner (RHP), such as a nurse or occupational therapist, can be an important step in helping you to be the best patient advocate for your loved ones.
A complete Patient Profile with medical history and medications is an important component of the overall care plan. We ask that you complete this in advance of a Care Assessment call to allow your Care Coordinator to maximize the time available on the Care Call, and to discuss your needs in more detail. If you are concerned about what information to include, you can start with some of the most urgent details and then seek guidance during the call.
If you are unsure which type of Caring Professional you wish to speak to about creating a care plan, don’t be concerned; eAdvocate will assign a skilled Care Coordinator based on your needs and match this to the best available Registered Health Practitioner (RHP). If you already know which kind of RHP you would like to book your Quick Care Assessment with, our system allows you the opportunity to indicate this preference.
We find that by having clients provide 3 available appointment times, we can usually match at least one of those times with the availability of our Care Coordinators. The assigned Care Coordinator will respond to your booking within 24 hours to confirm one of these 3 times. In the rare case we can’t match a time, the eAdvocate Member Care team will reach out to find an alternative time and be sure you are responded to quickly.
We assign your Care Coordinator based on the fit with your needs, the needs of the patient, your desired skill set and your preferred appointment times.
While the Request for Care (RFC) process is superior for finding the right match for hiring Caring Professionals for ongoing care, we decided to offer an expedited approach to match Clients with Care Coordinators for the purposes of the quick Care Assessments. Some clients require quick or more complex support to better understand and choose the kinds of supports, services and Caring Professionals to meet their needs. Our Quick Care Assessments can be easily uploaded into an eAdvocate Request for Care to quickly help you find and hire someone to begin caring for your loved ones.
If you are interested in hiring a specific Care Coordinator who can help you organize care, navigate the system, accompany your family member and really become a patient advocate, you may also use the RFC process to hire your Care Coordinator. You can outline in the RFC that you are looking to hire a qualified caring professional in this capacity and our eAdvocate Caring Professionals, who are trained to offer this support, can respond to your request. Both options are available, however for the quick assessment, most clients prefer an expedited process.
When you receive a booking confirmation from the Care Coordinator, you will be asked to pay for the initial assessment upfront and give instructions for payment (via credit card or debit cared). We can’t accept payment before the Coordinator is assigned, because payment goes to a specific individual. You also must provide payment no later than 6am the day of the appointment or your appointment may be cancelled. Once the call and care assessment has been completed, we release the funds to the Caring Professional.
Yes – all Care Plan Assessment use a standardized contract that can be found at:
You will have the chance to review and accept this agreement after you have made a booking request, as well as when you receive a booking confirmation.
We treat patient related information with the utmost confidentiality. We require your express consent to capture this information and use it for the purposes of creating a Care Plan just for you and/or your loved one.
- We allow our Care Coordinator to have 30 days access to this information to create the Care Plan and address any follow-up questions from clients.
- Clients are in full control of who has access to patient related information through your sharing settings https://www.eadvocate.com/settings/sharing/
Clients can create a Care Plan for any Patient they are the advocate for (i.e. any Patient file which you have created). You can start the care plan at:
It is important to note, that the tool is designed for a trained Care Coordinator, who has very specific healthcare training, as well as best practice knowledge on how to use our tool. However, we do want to empower our clients to have the option of using the tool themselves for free, if it offers support for planning and coordinating care.
The Patient Needs Assessment is a standardized document intended to capture important patient information across 5 main areas: Diagnosis & Conditions, Challenges / Issues, Daily Living Situation, Social & Support Situation, Other Details. It is designed to be purposely flexible, to capture the widest possible range of patient needs. Our Care Coordinators receive an orientation as part of their onboarding with eAdvocate on how to best use this tool.
Patient Need Summary is the central document for the Care Plan, as it defines a patient’s care needs, the frequency of care, the specific skills needed and defines the types of Caring Professionals potentially qualified to deliver this care. You may describe and include, as many need areas as necessary to best cover the healthcare concerns for a patient. The Care Plan then allows you to summarize and prioritize your needs when hiring caregivers, coordinating and scheduling care.
We have closely connected the Care Plan tool with the process of creating an eAdvocate Request for Care (RFC). In your Care Plan Summary page you should see a list of Caring Professionals under ‘III. Hiring Your Care Team’. (Note: Caring Professionals need to first be added to a Need area in ‘II. Patient Need Summary’ for this to appear)
You can create an RFC by selecting “Create New RFC for...'. This will automatically start an RFC for this skill area, and import the list of services in your Care Plan that these professionals may perform. You can also deselect any services you don’t want to be included., but this allows you to get started looking for the care you need, as discussed with an eAdvocate Care Coordinator.
Alternatively, you can start an RFC from the standard Create an RFC page:
If you have chosen to simply start an RFC on your own, but you have completed a previous Quick Care Plan, our system will allow you to quickly import this information into the form and get started looking for the right care today.
eAdvocate carries comprehensive Errors and Omissions (E&O) and Professional Liability Insurance, as well as Commercial and General Liability (CGL) insurance.
At eAdvocate we have you covered. Our Professional Liability insurance extends to cover all Caring Professionals for Jobs contracted through the eAdvocate platform to make sure both our Clients and Caring Professionals are covered. Please note: this coverage ONLY extends to work that is contracted through the eAdvocate website and for professionals who are verified by our Member Care team.
eAdvocate always encourages Caring Professionals to register with their respective professional associations and seek coverage as part of their membership. Please remember eAdvocate’s insurance covers you only for work contracted through our platform. If you expect to work with clients outside of the platform, you should seek your own coverage as appropriate.
eAdvocate has you covered. Your care is covered by our Professional Liability and Commercial General Liability insurance when contracting through our site. For additional protection you may also want to consider talking to your home insurance provider about whether you are already covered to have workers provide services in your home, or the home of the person you are organizing the care for.
eAdvocate’s coverage does not however extend to the transportation of patients. If you wish to have a Caring Professional transport patients, you will want to ensure they have extended automotive coverage (see below).
As a Caring Professional, it is your responsibility to ensure you have the appropriate automotive insurance to carry “Paying Passengers”. If a Caring Professional is asked to drive a patient on a regular basis, it is strongly recommended Caring Professionals have this extended coverage, and that Clients request proof of this coverage.
In Ontario there is a standard endorsement form, OPCF 6A - Permission to Carry Paying Passengers, that enables extended coverage to include driving paying passengers. Similar coverage exists in other provinces. An additional minimal premium charge normally applies. We recommend you discuss specifics with your insurance company or broker.
eAdvocate's Member Care team verifies information provided by Caring Professionals who complete a Professional Profile in the following areas:
1. Professional Credentials
3. Background Check
4. Insurance Coverage Eligibility
To help you quickly review which credentials for each Caring Professionals have been verified, please look for the following helpful eAdvocate verification badges on each profile. You can learn more about verification at https://www.eadvocate.com/caring-professional/verification/overview/
We normally verify professional profiles on a monthly basis. Caring Professionals who's credentials that have not yet been verified yet, will normally show 'Badge Status Pending'. If you wish to hire a Caring Professional whose credentials have not yet been verified, you can contact our Member Care team and request these verification checks be expedited.
We normally re-verify association membership and background check status every 6 months. To see the most recent date verifications have been checked click on the ‘See Verification Dates’ link beside any badge.
No. As a Caring Marketplace, by design we do not interview, pre-select or check references for any Caring Professionals. Instead, we want our Caring Professionals to share as much information as possible on their profiles, we verify credentials, education, and background checks for you, and then leave it you to choose, interview and hire the best Caring Professional for your specific needs.
As a client, you are free to determine how you would like to interview and check references. This way you can feel safe to make your own choices about who cares for your loved ones.